At Lapeyre, we are committed to ensuring your order is processed efficiently and delivered promptly. We want you to be completely satisfied with your purchase. Please review our policies. For any other questions, reach out to info@shoplapeyre.com.
SHIPPING
DOMESTIC SHIPPING
• All orders are processed within 1-2 business days.
• Standard shipping: 5-7 business days.
• Express shipping: 2-3 business days.
INTERNATIONAL SHIPPING
• We offer international shipping to select countries.
• Delivery times vary by destination and can take 7-21 business days.
• International shipping rates will be calculated at checkout.
• Please note that customers are responsible for any customs duties or taxes.
ORDER TRACKING
• Once your order has shipped, you will receive a confirmation email with tracking information.
• You can track your order status on our website using the provided tracking
number.
SHIPPING ISSUES
• If your package is delayed, lost, or damaged during transit, please contact our customer service team for assistance.
RETURNS & EXCHANGES
RETURNS
• Items can be returned within 30 days of delivery for a full refund.
• Items must be unworn, unwashed, and in their original condition with tags
attached.
• To initiate a return, please contact our customer service team for a return
authorization and instructions.
• Refunds will be processed within 7-10 business days after we receive your return.
RETURN SHIPPING
• Customers are responsible for return shipping costs unless the item is defective
or incorrect.
• We recommend using a trackable shipping service for your return.
EXCHANGES
• Exchanges are accepted within 30 days of delivery.
• Items must be unworn, unwashed, and in their original condition with tags
attached.
• To exchange an item, please contact our customer service team for assistance.
• We will process the exchange once the original item is received and inspected.
PRE-ORDER POLICIES
PLACING A PRE-ORDER
Our pre-order system allows you to secure exclusive items before they become available.
• Pre-order items will be clearly marked on the product page.
• Payment is required at the time of placing a pre-order.
SHIPPING TIMELINE
• Estimated shipping dates for pre-order items will be provided on the product
page.
• We will notify you via email once your pre-order has shipped.
DELIVERY DELAYS
• In rare cases, there may be delays in production or shipping. We will keep you
informed of any changes to the estimated delivery date.
• If a significant delay occurs, you will have the option to cancel your pre-order for a full refund.