• All orders are processed within 1-2 business days.
• Standard shipping: 5-7 business days.
• Express shipping: 2-3 business days.

• We offer international shipping to select countries.
• Delivery times vary by destination and can take 7-21 business days.
• International shipping rates will be calculated at checkout.
• Please note that customers are responsible for any customs duties or taxes.

• Once your order has shipped, you will receive a confirmation email with tracking information.
• You can track your order status on our website using the provided tracking
number.

• If your package is delayed, lost, or damaged during transit, please contact our customer service team for assistance.

• Items can be returned within 30 days of delivery for a full refund.
• Items must be unworn, unwashed, and in their original condition with tags
attached.
• To initiate a return, please contact our customer service team for a return
authorization and instructions.
• Refunds will be processed within 7-10 business days after we receive your return.

• Customers are responsible for return shipping costs unless the item is defective
or incorrect.
• We recommend using a trackable shipping service for your return.

• Exchanges are accepted within 30 days of delivery.
• Items must be unworn, unwashed, and in their original condition with tags
attached.
• To exchange an item, please contact our customer service team for assistance.
• We will process the exchange once the original item is received and inspected.

Our pre-order system allows you to secure exclusive items before they become available.

• Pre-order items will be clearly marked on the product page.
• Payment is required at the time of placing a pre-order.

• Estimated shipping dates for pre-order items will be provided on the product
page.
• We will notify you via email once your pre-order has shipped.

• In rare cases, there may be delays in production or shipping. We will keep you
informed of any changes to the estimated delivery date.
• If a significant delay occurs, you will have the option to cancel your pre-order for a full refund.

Check our size chart for detailed measurements and fit guidance here

For press requests, imagery, or additional information, please contact us at press@shoplapeyre.com. We will respond as soon as possible.